Privacy Policy

Privacy Policy for Spring Aid

This Privacy Policy sets out what information we collect, how we collect it, and what we do with it. Our Privacy Policy applies to you and is available on our website and through other channels. In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

Our details:

Address: 18 Park Mill Dr, Armley, Leeds, LS12 3UG, UK
Telephone: +44 7765331258
Email: contact@springaid.co
Website: https://springaid.co/

Spring Aid is the data controller and is responsible for your personal data.

Your Information / Your Personal Data

We use these terms to refer to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together asfollows:

Identity Data:Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, sex, and gender.
Contact Data:Includes billing address, delivery address, email address, and telephone numbers.
Financial Data:Includes bank account and payment card details.
Transaction Data:Includes details about payments to and from you and other details of products, donations, or services you have purchased or engaged with through us.
Technical Data:Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data:Includes your username and password, purchases, donations, or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data:Includes information about how you use our website, products, and services.
Marketing and Communications Data:Includes your preferences in receiving marketing/updates from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data.

Special Categories of Personal Data

We may need to obtain data within Special Categories of Personal Data about you (such as information about your health, background, or information conveyed by photographs/media) to deliver our community support, youth initiatives, or if you are participating in programs that require travel or physical placement. We will only request and process data within these Special Categories if one of the reasons set out Article 9(2) of the GDPR applies.

Please note:

We will explain the need for health or sensitive information in phone calls or forms to you, and your answers may be recorded.
We will strive to ensure that there are adequate safeguards to your personal data if it is ever transferred outside the UK/EEA.

General Principles About Transferring Your Data Outside the EEA

For a contract or agreement between us and you, you or we may transfer personal data overseas if the transfer is:

Necessary to carry out the contract/service; or
A necessary part of the steps you have asked us to take before an agreement is made between us.

Outside the UK and European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country, but we will use best endeavors to ensure a similar degree of protection is afforded to it.

How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions:You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

Apply to take a course, volunteer, or access our community/youth services;
Donate or support our programs;
Use our website/apps, or link to/from our website/apps;
Connect with us via social media;
Subscribe to our service or publications;
Request marketing or newsletters to be sent to you;
Give us some feedback or complete a survey.
- Automated technologies or interactions:As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.

Our Use of Your Information

We will use your personal data only on one of the following grounds set out in the GDPR:

Consent:You have given your consent for one or more specific purposes (Article 6(1)(a)).
Contract:It is necessary for entering into or performing a contract/agreement with you (Article 6(1)(b)).
Legal Obligation:It is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(c)).
Vital Interests:It is necessary to protect your or another person’s vital interests (Article 6(1)(d)).
Legitimate Interests:It is necessary for the purposes of legitimate interests pursued by us or by a trusted partner, except where overridden by your fundamental rights (Article 6(1)(f)).

Please Note: We may collect and process your information for administrative, service quality, customer care, risk assessment, security, fraud prevention, and marketing purposes. Information (such as health, ethnicity, or religion) may be considered “sensitive personal data” under the Data Protection Act 2018. We collect it strictly to provide tailored support services, cater to your needs, or act in your best interest, and we only process it with your positive consent.

Our Use in Relation to Marketing Material

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.
You will receive marketing or organizational updates from us if you have requested information from us, registered for an event/program, or made a donation, and you have not opted out.
We will get your express opt-in consent before we share your personal data with any external company for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any message or by contacting us directly.

Change of Use

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Disclosure of Your Personal Data

We may have to share your personal data with:

Trusted delivery partners, local authorities, or regulatory bodies necessary to execute our community support services.
Third parties to whom we may choose to transfer, merge, or sell parts of our organization/assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

How Long Do We Keep Your Personal Data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about financial transactions and customers (including Contact, Identity, Financial, and Transaction Data) for six yearsafter they cease being clients/donors for tax purposes.
If we are sending you updates/marketing messages but you have not engaged with them within two years, and you do not have an active relationship with us, we will purge your details from our active databases.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request accessto your personal data (Data Subject Access Request).
Request correctionof incomplete or inaccurate data we hold about you.
Request erasureof your personal data where there is no good reason for us continuing to process it.
Object to processingof your personal data where we are relying on a legitimate interest or using it for direct marketing.
Request restriction of processingto suspend the processing of your data in specific scenarios.
Request the transferof your data to you or a third party in a structured, machine-readable format.
Withdraw consentat any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact us at contact@springaid.co. We try to respond to all legitimate requests within one month.

Cookies, Links, and Monitoring

Cookies:You can set your browser to refuse cookies, though some parts of our website may become inaccessible or function incorrectly.
Third-Party Links:Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy statements.
Monitoring:To ensure service quality, security, and fraud prevention, we may review or monitor email traffic, web traffic, and digital interactions across our platforms.

Security Statement

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, volunteers, and contractors who have a business need to know, and they are subject to a duty of confidentiality.

Complaints and Changes to This Policy

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Any changes to this Policy will be posted on our website or made available on request.

Cookie Statement for Spring Aid

springaid.co uses cookies to enable various features and functionality. We provide this clear information to make it easy for you to see how we use cookies during the course of your visit to our site.

We have categorized the cookies we use based on standard International Chamber of Commerce guidelines into:

Performance cookies
Functionality cookies
Targeting cookies

Performance Cookies

Performance cookies allow us to collect anonymous information about how you use our website, the types of pages you visit, and any technical problems you experience. We use this information to understand how our site is used so we can make continuous improvements to its layout and accessibility. We also use it to measure how effective our community communications and campaigns are.

We use performance cookies to:

Provide analytics data on how our website is navigated and used.
Understand how visitors and supporters find our programs, resources, or donation links.
Track and diagnose errors that occur on the site to ensure a smooth user experience.

Functionality Cookies

Functionality cookies are used to provide core services or remember choices and settings outside of standard user account preferences.

We use functionality cookies to:

Pre-fill online forms when you are registering for a course, signing up to volunteer, or interacting with our online community portals (please note:we never store information on credit or debit cards).

Targeting Cookies

Targeting cookies are connected with services provided by trusted third parties (for example, social media ‘Share’, ‘Like’, and ‘Tweet’ buttons or integrated community maps). Those providers offer these interactive features in return for recognizing that you have visited our website.

About Cookies

What is a cookie?

Cookies are small text files placed on your computer or mobile device by us or our trusted digital partners. They let us identify the device you’re using—but they never identify you personally. This anonymous data is sent back to our systems as you move around our website.

How do they work?

Cookies are unique to the specific web browser you’re using. If you visit our site on both a desktop computer and a mobile phone, different data will be collected for each device.
First-Party Cookiesare set directly by Spring Aid.
Third-Party Cookiesare set by our partner platforms (such as analytics tools or social media plug-ins). Only the technical owner of the cookie can read the anonymous information it collects.

You can choose to accept all cookies, reject third-party cookies, or reject all cookies by changing your internet browser settings. If you choose not to accept cookies, some interactive features of our website may not function correctly.

Refusing or Managing Cookies

You can change your browser settings to accept or refuse all cookies, choose which specific cookies you want or don’t want, or ask to be notified whenever a cookie is set.

To adjust these settings, simply use the Help feature inside your web browser (e.g., Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox).

Important Note: If you choose to refuse or disable certain cookies, you may not be able to benefit from all the features, interactive forms, and functionalities available on the Spring Aid website.

Acceptable Use Policy for Spring Aid

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

What’s in These Terms?

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

Who We Are and How to Contact Us

springaid.co is a site operated by Spring Aid (“We” or “Us”). We are located at 18 Park Mill Dr, Armley, Leeds, LS12 3UG, UK.

To contact us, please email contact@springaid.co or telephone our contact line on +44 7765331258.

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you save or print a copy of these terms for future reference.

There Are Other Terms That May Apply to You

Our core Website Terms and Conditions, alongside our Privacy Policy and Cookie Statement, also apply to your use of our site.

We May Make Changes to the Terms of This Policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the rules that apply at that time.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national, or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purposeof harming or attempting to harm minors in any way.
To bully, insult, intimidate, or humiliate any person.
To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designedto adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy, or re-sell any part ofour site in contravention of the provisions of our website terms of
Not to access without authority, interfere with, damage, or disrupt:

Any part of our site;
Any equipment or network on which our site is stored;
Any software used in the provision of our site; or
Any equipment, network, or software owned or used by any third party.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation, community forums, discussion spaces, or comment sections.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated, and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for youth and children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation in light of those risks.

Please Note: We are under no obligation to oversee, monitor, or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important to communicate with them about safety online, as moderation is not foolproof.

Content Standards

These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it. The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

Spring Aid will determine, in its discretion, whether a Contribution breaches these Content Standards.

A Contribution must:

Be accurate (where it states facts).
Be genuinely held (where it states opinions).
Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

Be defamatory of any person.
Be obscene, offensive, hateful, or inflammatory.
Bully, insult, intimidate, or humiliate.
Promote sexually explicit material or include child sexual abuse material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any copyright, database right, or trademark of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity or be in contempt of court.
Be threatening, abusive, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.
Be likely to harass, upset, embarrass, alarm, or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the Contribution emanates from Spring Aid, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as copyright infringement or computer misuse.
Contain a statement which encourage or induce acts of terrorism.
Contain unauthorized commercial advertising or promote third-party commercial web links, unless explicitly permitted by us for community benefit.

Breach of This Policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary, or permanent withdrawal of your right to use our site.
Immediate, temporary, or permanent removal of any Contribution uploaded by you to our site.
Issue of a formal warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resultingfrom the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or asrequired by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which Country’s Laws Apply to Any Disputes?

The terms of this policy, its subject matter, and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising from this policy.